Terms and conditions
These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of “Troop” mobile application (“Mobile Application”), and any of their related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and this Website operator and Mobile Application developer (“Operator”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement.
You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Services.
Some Important Definitions
“Company” refers to Troop.
"Access Codes" refers to the codes, passwords, account numbers, electronic authentication means, and other necessary information that the client needs to access the Electronic Trading Platform and/or the Company's Client portal.
The term "Affiliate" means any company or partnership that is controlled by, controls, or is under common control with another person.
"Affiliated company" refers to any legal entity that belongs to the same group of companies.
"Applicable Regulations" refers to the rules and regulations of any relevant regulatory authority, relevant market or security exchange, and all other applicable laws, rules, procedures, guidance, codes, standards, and regulations (including, but not limited to, accounting rules and anti-money laundering or sanctions legislation) in force from time to time.
"Assets" refers to funds and securities.
"Authorized Person" refers to an individual who has been authorized on behalf of the client to act under the present Agreement.
"Available Account Balance" or "Available Funds" is the total amount of funds in the client's account that can be used to proceed with transactions and withdrawals, as it excludes open trades.
"Balance" means the sum of the client's assets, less withdrawals, plus or minus realized gains and losses, and includes sums in any Trading Account.
"Base currency" means the primary currency of the client's account.
"Bid" (including "Bid Price") is the price at which the client can sell financial instruments.
"Business Day" means a day (other than a Saturday or Sunday) when banks are open for business in the recognized principal financial center(s) of the relevant currency/ies and which is also not an official bank holiday in Cyprus.
"Buy" (including "Go Long", "Long", "Long Position") refers to making a buy transaction or buying at the Company's quoted price.
"Client" (including "you" and "your") means any natural or legal person to whom the Company provides services under this Agreement.
"Client Account" (alternatively the "Account") refers to any and all accounts opened by the Company for the client under these General Terms.
"Client's Bank Account" refers to an account held in the name of the client and/or the name of the Company on behalf of the client with a bank and/or other institution and/or any electronic payment provider or credit card processor.
"Client Limit Order" means an order from the client to buy or sell a financial instrument at a specified price limit or better and for a specified size.
"Client Money" refers to any money that the Company receives from the client or holds for the client and/or on the client's behalf subject to client money safeguard provisions in accordance with applicable regulations in the course of, or in connection with, the services provided by the Company.
"Closed Position" refers to a trade that is no longer active and has been terminated.
"Company," "We," "Us," and "Our" refer to Troop- an Investment Firm.
"Fees" means fees and commissions that the Company will charge the client for the execution of transactions pursuant to the instructions.
"Financial Instruments" and/or "Instruments" refer to the financial instruments described in paragraph.
Requirements to Register an Account with Troops.
In order to use Troop’s Services, you are required to register an account with Troops and consent to this Agreement. Users are permitted to use their account only and are expressly prohibited from providing third parties with access to a User’s account. You agree that in registering an account with Troops, you will provide Troops with accurate, complete, relevant, and current information. Users are solely responsible for maintaining the security and confidentiality of their usernames and passwords. In the event a User account is accessed without a User’s consent, Users are required to immediately provide Troops with written notice.
By registering an account with Troops, you warrant and agree that you are either above the age of majority in your nation, state, province, territory, or city, or the age of eighteen (18), whichever is greater. You warrant that you are of sound mind, have the capacity to contract, and agree to the terms and conditions contained within this Agreement.
Community Conduct
While using the Troop Mobile Application you are a part of Troop, and you agree that your use will respect the rights of other members of the community. You agree not to: restrict or inhibit any other user from using the Troop Site or website content; (2) take any action intended to threaten, intimidate, or harass any other user of the Troop, or which is abusive, illegal, hateful, sexually or racially or ethnically discriminatory, otherwise objectionable, or harmful; (3) use the Troop to send unsolicited advertising, promotional materials, or other forms of solicitation to other users, except in those specified ways that are expressly permitted by the Troop To bypass or interfere with the security aspects of our Services, third-party goods, and services, or the Internet. (6) Knowingly transmitting any data, sending or uploading any material that contains viruses, trojan horses, worms, time bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code intended to disrupt the functioning of any computer software or hardware. (7) Recognize that other members of the community have had various life experiences and may have a unique viewpoint. We embrace alternative opinions.
Prohibited Uses
In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products, and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; We reserve the right to terminate your use of the Services for violating any of the prohibited uses.
Electronic Trading
The access codes provided by the Company to the Client allow the latter to engage in transactions or deals with the Company using its Electronic Systems, such as an internet website or other electronic medium. However, the Client is allowed to access the Electronic Systems only for internal business purposes and on a non-transferable, non-exclusive basis.
The Company and its suppliers own all intellectual property rights related to the Electronic Systems and trademarks, which will remain the Company's property. The Client cannot claim any right to these intellectual property rights except for the right to use the Electronic Systems and the services available through it.
The Company reserves the right to change, modify or substitute any part of its Electronic Systems at its sole discretion, without notice to the Client. The Client may download content from the Electronic Systems only for their designated use and must treat all content as confidential. They cannot republish, distribute, reproduce or disclose content to anyone without the Company's written consent.
The Client can use the Electronic Systems to enter into transactions with the Company, but any content on the Electronic Systems regarding a transaction does not constitute an offer that the Company will enter into a transaction. The Company may change or amend the content at any time.
The Client is responsible for maintaining the confidentiality of their access codes and all information related to their account, including portfolio details and transaction activities. The Client is personally liable for all orders made through their access codes, and they must notify the Company immediately if their access codes are being used without authorization.
The Company is not liable for any losses or damages resulting from the Client's use of the Electronic Systems, including orders and communications made over the internet. The Company is also not liable for any damage or loss caused by viruses or defects associated with the Electronic Systems. The Company's Electronic Systems are not targeted to residents of any particular country, and no services will be available to persons residing in any jurisdiction where that offering, or distribution would be contrary to local law or regulation.
The Company will maintain its Electronic Systems efficiently and may conduct maintenance, replacements, updates, upgrades, fixes, and patches. However, the Company will not be liable for any damages or losses caused by the unavailability or interruption of the Electronic Systems.
Client’s Orders and Instructions
The Company may execute or transmit the Client’s orders outside of a regulated market or multilateral trading facility (MTF) with the Client's express consent. The Client may provide instructions to the Company in writing, electronically, or verbally provided the Company is satisfied with the caller’s/Client’s identity and clarity of instructions. The Company may refuse to execute transactions if the instructions are unclear or lack essential operations. If an order is received by means other than the Electronic Trading Platform, the Company may transmit the order to the platform for processing.
The Client is responsible for regularly visiting the “Pricing and Rates” page on the Company's website for specific trading timeframes of certain financial instruments. In the absence of any other agreement, the Company will act on any instruction it reasonably believes to have been given by the Client or any person authorized on behalf of the Client. The Client must ensure that instructions given to the Company are clear and intelligible, and the Company may ask the Client to confirm the instruction in writing before acting on it.
The Company is entitled to record all conversations/communications with the Client or any representative and maintain such records at its discretion. The Client accepts the risk of misinterpretation and/or mistakes in instructions and/or orders through the Trading Platform. The Client may use a Power of Attorney to authorize a third person to act on their behalf, provided that the Company is informed in writing, the authorized person is approved by the Company, and both the Client and authorized person have fulfilled the necessary conditions.
Instructions may only be withdrawn or amended with the Company’s consent. The Company can cancel Client’s instructions only if they have not acted upon them. If the Company reasonably believes it is not practicable or in the Client’s best interest not to act on instructions, they may defer acting upon those instructions or decline to act upon them.
Any order unavailable through the Electronic Trading Platform will be automatically rejected, and the status of orders is shown on the platform. The Company is not liable for any losses resulting from delay or inaccuracy in executing Client’s instructions, deferring acting, or refusal to act.
The Company shall not be liable for any loss, expense, cost, or liability suffered or incurred by the Client due to instructions given or any other communications made via the internet or other electronic media.
Refusals To Execute Orders
The Company retains the discretion to decline any investment or ancillary service, including the execution of instructions for trading Financial Instruments, without prior notice or explanation to the Client. This right may be exercised at any time during the Company's association with the Client. The following are examples of situations where the Company may exercise this right: i. Insufficient funds in the Client's trading account; ii. The Company determines that the order jeopardizes the smooth functioning or dependability of the Company's Trading Platform; iii. The Company determines that the order aims to manipulate the market for the specific Financial Instrument; iv. The Company determines that the order results from the exploitation of inside confidential information, v. The Company, determines that the order intends to legitimize the proceeds from illegal activities.
The Company reserves the right to decline to execute a pending order and/or alter the opening/closing price of an order if a technical or other error occurs.
The Client acknowledges that any refusal by the Company to execute their orders shall not affect any obligation that the Client may have toward the Company, nor shall it impact any rights that the Company may have against the Client or their assets.
Settlement Of Transactions
The Company shall settle all transactions promptly upon their execution unless otherwise agreed. The settlement process shall follow the standard practices applicable to the relevant financial instruments or markets.
The Company shall provide the Client with a monthly statement of Account within 5 (five) business days from the end of the previous month unless no transactions have been executed during that period. Any statement, certification, or confirmation issued by the Company in connection with a transaction or other matter shall be final and binding on the Client unless the Client objects in writing within 2 (two) business days from the receipt of such statement, certification, or confirmation.
The Company considers its obligations under these terms fulfilled by providing the Account statement and confirmation of any transaction online and through the Trading Platform. Any objection to an executed transaction by the Client shall only be valid if received in writing within 2 (two) business days from the receipt of the relevant online statement or confirmation.
Client’s Account
To engage in any transaction concerning financial instruments provided by the Company, the Client must first establish an Account with the Company, as specified in this Agreement. The Client confirms that the Account will not be used for payments to third parties.
To initiate the account opening process, the Client must complete the Company's online application form, sign the application form agreeing to the General Terms, and provide all necessary documentation as outlined on the Company's website in the Member Area section.
Upon submission of the documents described above, the Company will provide the Client with written confirmation of acceptance. If the Client fails to provide the required documentation or the documents do not contain the necessary information, the Company reserves the right to decline the Account's opening and maintenance. In such cases, the Company will notify the Client in writing.
The initial funding of the Account must be in the Base currency, as indicated on the Company's website. Any subsequent payments received in a different currency will be converted by the Company into the Base currency at the exchange rate applicable on the day and time the funds become available to the Company.
This Agreement will take effect, and the Client's Account will be activated upon the first deposit to the Account, provided that the Company has sent the Client written confirmation of acceptance, as required in paragraph 16.4 above.
The Client is solely responsible for informing the Company if information regarding the Account Transactions should be reported to the Client's employer, including the compliance officer, and if contract notes and statements of the Account should be sent to that compliance officer, or any other authorized person designated by the Client's employer to receive such information.
Representations, Warranties And Covenants
On an ongoing basis, the Client assures, warrants, covenants, and undertakes to the Company, for both themselves and any other individuals for whom the Client acts as an agent, that:
i. The Client is authorized and possesses the capacity to enter into this Agreement and any resulting Transactions.
ii. The Client is of legal age possesses full capacity and competency to enter into this Agreement, and is knowledgeable of the local laws and regulations of their country of residence regarding permission to enter into this Agreement. Additionally, the information provided during the registration process and in any Company documents is truthful, correct, complete, and accurate. The Client shall promptly notify the Company of any changes to the details or information provided.
iii. The Client ensures that all documents delivered to the Company, either by the Client or on their behalf, are always genuine, valid, and authentic.
iv. The Client declares without reservation, affirms, warrants, and guarantees that the investment amount selected is reasonable under the total financial circumstances.
v. All funds delivered to the Company are the exclusive property of the Client, free from any lien, charge, pledge, or other encumbrance, and are not the direct or indirect proceeds of any illegal act or omission, nor the product of any criminal activity.
vi. The Client acts on their behalf and not as a representative or trustee of any third party unless they have provided, to the satisfaction of the Company, a document of powers of attorney enabling them to act as a representative and/or trustee of any third party.
vii. The Client acknowledges that the Company is not obligated to notify the Client on an individual basis of any developments or changes to existing laws, directives, regulations, information, and policies from any competent authority. The Client should refer to the Company's website to obtain all such data and information, as well as any other documents that the Company may periodically publish.
viii. The Client agrees and consents to receive direct advertising through cold calling by phone, personal representation, facsimile, automatic calls, email, or any other electronic means by the Company.
ix. There are no restrictions, conditions, or restraints imposed by Central Banks or any governmental, regulatory, or supervisory bodies regulating the Client's activities that could prevent or inhibit the Client from entering into or performing in accordance with this Agreement and/or any resulting transactions.
x. The Client's performance under any transaction in accordance with this Agreement does not breach any agreement and/or contract with third parties.
xi. This Agreement, each Transaction, and the obligations created under them are binding on the Client and enforceable against them in accordance with their Terms, and do not violate the terms of any Applicable Regulations.
xii. To the best of the Client's knowledge, there are no pending or brought actions or legal proceedings against the Client before any court, arbitration court, governmental body, agency, official, or arbitrator that purport to draw into question, or are likely to affect, the legality, validity, or enforceability of this Agreement and any resulting transactions or the Client's ability to fulfill their obligations under this Agreement and/or any resulting transactions in any significant way.
xiii. The Client will not enter into any transaction unless they have a full understanding of all the terms, conditions, and risks involved and are capable and willing to assume (financially and otherwise) those risks.
xiv. Any information provided by the Client to the Company shall be accurate, truthful, and not misleading in any material way. The Client shall inform the Company if their position changes, and the information provided to the Company becomes misleading or does not accurately represent the Client's capacity and ability to trade with the Company.
xv. The Client warrants that they have regular access to the internet and the email address and mailbox provided.
xvi. The clients should fill all the requirments information .
Service Costs
The Company is authorized to receive compensation from the Client for any services rendered under this Agreement, as well as reimbursement for any expenses incurred in connection with the execution of said services. The Company retains the right to adjust the size, amount, and percentage rates of its fees and expenses periodically and will duly inform the Client of any changes.
The Client acknowledges and accepts that the Company may unilaterally modify commissions and fees without prior consultation or consent from the Client.
In accordance with the terms of this Agreement, the Client is obligated to pay the Company any amounts owed in a freely transferable, cleared, and available same-day funds, in the currency and to the Accounts specified by the Company. The Client shall not make any set-off, counterclaim, deduction or withholding, unless required to do so by law.
The Company reserves the right to deduct its charges from any funds held on behalf of the Client, and may transfer funds between any of the Client’s Accounts. The Company may also close any Open Positions of the Client to satisfy any outstanding obligations owed to the Company.
In the event that any amounts due from the Client to the Company are not paid when due, the Company shall charge the Client interest at a rate reasonably determined to represent the cost of funding such overdue amount. Interest will accrue on a daily basis. Additionally, if the Client fails to make the required deposit within the specified deadline, the Company may proceed with the sale of Financial Instruments from the Client’s Trading Account(s) without further notice, unless otherwise agreed upon by the parties. The Company shall notify the Client of any such sale by oral communication, email, or relevant notification via the Company’s Trading Platform.
Warranties and disclaimers
Including, but not limited to, implied warranties of performance or suitability for a particular purpose or of non-infringement, this website and all materials and services available through this website are provided "as is" without warranty of any kind, either express or implied.
TROOP SHALL NOT MAKE ANY WARRANTY THAT THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS; (ii) THE SERVICES AND MATERIALS WILL BE ACCURATE; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE; (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, OR MATERIALS PURCHASED OR ACCESSIBLE BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS; AND (v) TROOP MAKES NO WARRANTY THAT I THE SERVICES
Kindly note if we received a multiple complains from the customers about the freelancers (not fulfilling the required services ) we have the wright to cancel their account without any refund .
Please note that this website may contain inaccuracies, mistakes, and typographical errors. We reserve the right to modify or discontinue any aspect of the website, including its content and services, at any time without prior notice. Please be aware that Troop is not obligated to update the materials or services on this website if they become outdated. It is important to understand that this website includes third-party vendors and interactive links to third parties. Therefore, we would like to clarify that Troop does not endorse, approve, or take responsibility for any content, products, or services offered by third parties through this website.
Any materials downloaded or obtained from this website are solely at the user's own discretion and risk. Users agree to take full responsibility for any harm that may result from such activities, including any damage to their computer system or loss of data. Troop assumes no responsibility for any computer viruses or similar software code that users may download from this website or the use of any services or materials provided through the website. Please note that Troop does not provide any warranties, express or implied, including but not limited to warranties of title, merchantability, or non-infringement.
Intellectual property rights
The term "Intellectual Property Rights" encompasses all current and future legal rights granted by statute, common law, or equity with respect to copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, as well as rights to inventions, rights to use, and all other forms of intellectual property rights, whether registered or unregistered. This includes all applications and the rights to apply for and be granted such rights, rights to claim priority from such rights, and all similar or equivalent rights or forms of protection, as well as any other results of intellectual activity that exist or will exist in the future, in any part of the world.
It is important to note that this agreement does not transfer any intellectual property owned by the Operator or third parties to you, and all rights, titles, and interests in such property will remain solely with the Operator. Any trademarks, service marks, graphics, and logos used in connection with our Services are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics, and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services does not grant you any right or license to reproduce or otherwise use any of the Operator's or third-party trademarks.
Indemnity and Liability
You agree to indemnify and hold Troop, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of the content you submit, post to, or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another person or entity.
Governing law and jurisdiction
If you reside in a jurisdiction that prohibits the ability to engage in agreements, you are not permitted to enter into this agreement or use this Website. Moreover, if you reside in a country where participation in the activities or services offered by this Website is prohibited by law, you may not enter into this agreement or use this Website. By using this website, you are asserting unequivocally that you have checked the legality of your usage in your own jurisdiction.
We make no assurance that the content of this website is suitable or accessible in all regions. Those who visit the Website do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are relevant.
Changes and amendments
We reserve the right to modify this Agreement, or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, and post a notification within the Services. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.
Refund policy
After subscription there will be no refund amount .
Deposit will be refunded for the customer only under major sensitive situation .
After making the booking there will no refund amount if the cancellation has been made from the customer .
Any cancelling subscriptions their will be no refund amount .
Pricing policy
The pricing which will be shown on the services its will only be the deposit cost .
There will be a subscription fees for 3 , 6 , 12 months for the services providers its will be shown in the registration page .
Prices cannot be changed until the management team accept it for the service providers .
The company will get 10 % for every booking from the service providers .
Bookings policies
When you make a booking , you accept the applicable policies as displayed in the booking process , you will find each cancellation policy and any other policies :
If you cancel any booking without any major sensitive situation there will be no refund .
If the service provider has cancelled your booking there will be refund .
Booking cannot be changed until if the dates are available with maximum 2 days after booking is done .
Payments policy
Service providers should provide their own bank information account any incorrect information in the bank accounts troop will not be for any responsible problems , The Management team will hold the cost and will be sent to the service provider from 1 to 3 weeks any wrong bank information troop company will not be responsible for it .
If any bank account had been changed every service provider should inform the company directly any delay information the company will not be responsible for it .
Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
Email: Troop.ae@gmail.com
The access codes provided by the Company to the Client allow the latter to engage in transactions or deals with the Company using its Electronic Systems, such as an internet website or other electronic medium. However, the Client is allowed to access the Electronic Systems only for internal business purposes and on a non-transferable, non-exclusive basis.
The Company and its suppliers own all intellectual property rights related to the Electronic Systems and trademarks, which will remain the Company's property. The Client cannot claim any right to these intellectual property rights except for the right to use the Electronic Systems and the services available through it.
The Company reserves the right to change, modify or substitute any part of its Electronic Systems at its sole discretion, without notice to the Client. The Client may download content from the Electronic Systems only for their designated use and must treat all content as confidential. They cannot republish, distribute, reproduce or disclose content to anyone without the Company's written consent.
The Client can use the Electronic Systems to enter into transactions with the Company, but any content on the Electronic Systems regarding a transaction does not constitute an offer that the Company will enter into a transaction. The Company may change or amend the content at any time.
The Client is responsible for maintaining the confidentiality of their access codes and all information related to their account, including portfolio details and transaction activities. The Client is personally liable for all orders made through their access codes, and they must notify the Company immediately if their access codes are being used without authorization.
The Company is not liable for any losses or damages resulting from the Client's use of the Electronic Systems, including orders and communications made over the internet. The Company is also not liable for any damage or loss caused by viruses or defects associated with the Electronic Systems. The Company's Electronic Systems are not targeted to residents of any particular country, and no services will be available to persons residing in any jurisdiction where that offering, or distribution would be contrary to local law or regulation.
The Company will maintain its Electronic Systems efficiently and may conduct maintenance, replacements, updates, upgrades, fixes, and patches. However, the Company will not be liable for any damages or losses caused by the unavailability or interruption of the Electronic Systems.
The Company may execute or transmit the Client’s orders outside of a regulated market or multilateral trading facility (MTF) with the Client's express consent. The Client may provide instructions to the Company in writing, electronically, or verbally provided the Company is satisfied with the caller’s/Client’s identity and clarity of instructions. The Company may refuse to execute transactions if the instructions are unclear or lack essential operations. If an order is received by means other than the Electronic Trading Platform, the Company may transmit the order to the platform for processing.
The Client is responsible for regularly visiting the “Pricing and Rates” page on the Company's website for specific trading timeframes of certain financial instruments. In the absence of any other agreement, the Company will act on any instruction it reasonably believes to have been given by the Client or any person authorized on behalf of the Client. The Client must ensure that instructions given to the Company are clear and intelligible, and the Company may ask the Client to confirm the instruction in writing before acting on it.
The Company is entitled to record all conversations/communications with the Client or any representative and maintain such records at its discretion. The Client accepts the risk of misinterpretation and/or mistakes in instructions and/or orders through the Trading Platform. The Client may use a Power of Attorney to authorize a third person to act on their behalf, provided that the Company is informed in writing, the authorized person is approved by the Company, and both the Client and authorized person have fulfilled the necessary conditions.
Instructions may only be withdrawn or amended with the Company’s consent. The Company can cancel Client’s instructions only if they have not acted upon them. If the Company reasonably believes it is not practicable or in the Client’s best interest not to act on instructions, they may defer acting upon those instructions or decline to act upon them.
Any order unavailable through the Electronic Trading Platform will be automatically rejected, and the status of orders is shown on the platform. The Company is not liable for any losses resulting from delay or inaccuracy in executing Client’s instructions, deferring acting, or refusal to act.
The Company shall not be liable for any loss, expense, cost, or liability suffered or incurred by the Client due to instructions given or any other communications made via the internet or other electronic media.
The Company shall settle all transactions promptly upon their execution unless otherwise agreed. The settlement process shall follow the standard practices applicable to the relevant financial instruments or markets.
The Company shall provide the Client with a monthly statement of Account within 5 (five) business days from the end of the previous month unless no transactions have been executed during that period. Any statement, certification, or confirmation issued by the Company in connection with a transaction or other matter shall be final and binding on the Client unless the Client objects in writing within 2 (two) business days from the receipt of such statement, certification, or confirmation.
The Company considers its obligations under these terms fulfilled by providing the Account statement and confirmation of any transaction online and through the Trading Platform. Any objection to an executed transaction by the Client shall only be valid if received in writing within 2 (two) business days from the receipt of the relevant online statement or confirmation.
To engage in any transaction concerning financial instruments provided by the Company, the Client must first establish an Account with the Company, as specified in this Agreement. The Client confirms that the Account will not be used for payments to third parties.
To initiate the account opening process, the Client must complete the Company's online application form, sign the application form agreeing to the General Terms, and provide all necessary documentation as outlined on the Company's website in the Member Area section.
Upon submission of the documents described above, the Company will provide the Client with written confirmation of acceptance. If the Client fails to provide the required documentation or the documents do not contain the necessary information, the Company reserves the right to decline the Account's opening and maintenance. In such cases, the Company will notify the Client in writing.
The initial funding of the Account must be in the Base currency, as indicated on the Company's website. Any subsequent payments received in a different currency will be converted by the Company into the Base currency at the exchange rate applicable on the day and time the funds become available to the Company.
This Agreement will take effect, and the Client's Account will be activated upon the first deposit to the Account, provided that the Company has sent the Client written confirmation of acceptance, as required in paragraph 16.4 above.
The Client is solely responsible for informing the Company if information regarding the Account Transactions should be reported to the Client's employer, including the compliance officer, and if contract notes and statements of the Account should be sent to that compliance officer, or any other authorized person designated by the Client's employer to receive such information.
The Company is authorized to receive compensation from the Client for any services rendered under this Agreement, as well as reimbursement for any expenses incurred in connection with the execution of said services. The Company retains the right to adjust the size, amount, and percentage rates of its fees and expenses periodically and will duly inform the Client of any changes.
The Client acknowledges and accepts that the Company may unilaterally modify commissions and fees without prior consultation or consent from the Client.
In accordance with the terms of this Agreement, the Client is obligated to pay the Company any amounts owed in a freely transferable, cleared, and available same-day funds, in the currency and to the Accounts specified by the Company. The Client shall not make any set-off, counterclaim, deduction or withholding, unless required to do so by law.
The Company reserves the right to deduct its charges from any funds held on behalf of the Client, and may transfer funds between any of the Client’s Accounts. The Company may also close any Open Positions of the Client to satisfy any outstanding obligations owed to the Company.
In the event that any amounts due from the Client to the Company are not paid when due, the Company shall charge the Client interest at a rate reasonably determined to represent the cost of funding such overdue amount. Interest will accrue on a daily basis. Additionally, if the Client fails to make the required deposit within the specified deadline, the Company may proceed with the sale of Financial Instruments from the Client’s Trading Account(s) without further notice, unless otherwise agreed upon by the parties. The Company shall notify the Client of any such sale by oral communication, email, or relevant notification via the Company’s Trading Platform.
After subscription there will be no refund amount .
Deposit will be refunded for the customer only under major sensitive situation .
After making the booking there will no refund amount if the cancellation has been made from the customer .
Any cancelling subscriptions their will be no refund amount .
The pricing which will be shown on the services its will only be the deposit cost .
There will be a subscription fees for 3 , 6 , 12 months for the services providers its will be shown in the registration page .
Prices cannot be changed until the management team accept it for the service providers .
The company will get 10 % for every booking from the service providers .
When you make a booking , you accept the applicable policies as displayed in the booking process , you will find each cancellation policy and any other policies :
If you cancel any booking without any major sensitive situation there will be no refund .
If the service provider has cancelled your booking there will be refund .
Booking cannot be changed until if the dates are available with maximum 2 days after booking is done .
Service providers should provide their own bank information account any incorrect information in the bank accounts troop will not be for any responsible problems , The Management team will hold the cost and will be sent to the service provider from 1 to 3 weeks any wrong bank information troop company will not be responsible for it .
If any bank account had been changed every service provider should inform the company directly any delay information the company will not be responsible for it .